Reception Administrator

(Student Accommodation)

Job Description

This is a full-time position (40 hours per week). You will work from Monday to Friday with occasional weekends. The regular hours of work will be between 9 am and 5 pm however you may be required to start earlier or finish later depending on the business needs. You will be working at multiple sites on rotation therefore flexibility.

You will assist the management team in providing excellent customer service to the residents and be involved in the day to day management of the site including tenancy administration, resident experience, and marketing/promotion of the site.

The role will be varied, and some of the regular tasks are:

  • Providing front of house service to residents

  • Carrying out administrative tasks relating to tenancies

  • Handling incoming enquiries via telephone and email

  • Processing post and parcel deliveries

  • Carrying out marketing activities such as showing the residents around the premises.

  • Arranging maintenance repairs with relevant contractors

  • Responding to fire alarm activations

  • Ensuring that the building is always clean and safe

  • Assisting in planning and organising events for residents

In order to be considered you will need:

  • Experience in customer service, a face to face environment

  • Excellent attention to detail

  • Strong administration and communication skills

  • Computer and IT Literate

  • Well-presented and a confident communicator

  • Friendly and approachable attitude

  • Good team player

  • Eligible to work in the UK



The rate of pay will depend on the shift.

  • Regular shift: £6.15 to £8.21 per hour

  • Reactive call: £10.00 per incident

  • On-call duties: £25.00 per night (fixed rate)

Vacancies: 1

Location: Coventry

Salary: £8.72 per hour

Working hours: 40 hours (Full-time)

Start date: September

Application closing date: 20th July


Application process

To apply for this role, please send your CV to

Please put your email subject as ‘Reception Administrator + Your Name’.

© 2020 by EREC Estates Ltd.

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